ROSO GROUP LLC & ACSYNERGIST LTD General Terms and Conditions
Please read the Terms of Use carefully, as they contain important information with reference to your legal rights and limits on these rights as well as a subdivision concerning applicable law and jurisdiction of disputes.
I. ROSO GROUP LLC Terms of Use
II. General Terms and Conditions of ROSO GROUP LLC tour operator
III. General Terms and Conditions relating to tours and other tourist services
I. ROSO GROUP LLC & ACSYNERGIST LTD -Terms of Use
Bookings made using the Website are subject to the General Terms and Conditions of ROSO GROUP LLC.
The terms of use (these “Terms of Use”), along with our privacy policy (the “Privacy Policy”), apply to any use of the Website. Visitors of the Website (“User” or “you”) can use the Website only on the condition that they are ready to accept the Terms of Use and read and understand the Privacy Policy well. Any further use of the Website or any part of it would mean that you have read and understood the Privacy Policy and the Terms of Use and agree to be bound by all parts listed in the Terms of Use.
As between ROSO GROUP LLC and you, the Website is and remains protected by copyright and/or any other intellectual property rights (including protection granted through unfair competition law). You acquire no rights in the Website, and in any trade names, names, and distinctive signs of any nature (including trademarks) that are published on the Website. You may view and access the Website but are not permitted to incorporate it into other websites, and not present, licence, copy, publish, upload, download, send or make it perceptible in any other way without any prior written consent.
ROSO GROUP LLC may amend the Terms of Use provided with immediate effect and at any time. If we make amendments, they apply from the date of their publication on the Website. ROSO GROUP LLC expects you to refer regularly to this section and make sure that you are familiar with the applicable Terms of Use. Any further use of the Website following such amendments would mean that you consent to the amendment.
This Website displays registered and unregistered intellectual property such as brands, designs, data, content, copyright material and trademarks, with rights belonging to us or to companies which have been licensed to us. Other product and company names mentioned and third party content displayed on this Website are proprietary to their respective owners. You are not licensed to use any of the marks on our Website unless written permission is granted, and you may not meta tag any of these marks.
The following copyrights belong to the creators:
* The above references apply to all language versions which are a copy of the main page (language tags).
Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the content and information in this Website, including (without limitation) all text, sound, photographs, images, logos, videos, maps, podcasts, blogs, customer reviews, graphics, design, underlying source code and software. All material and information, either whole or in part, from this Website may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our and/or the appropriate owner’s prior written permission.
1.1 ROSO GROUP LLC Limited Company, is a Tour Operator selling tourist offers in the form of an online offer through the apps and the internet (hereinafter jointly referred to as the “ROSO GROUP LLC Website”). On the ROSO GROUP LLC Website, the users would be provided with a chance to find and book activities, tours, and experiences in specific destinations The online offer contains cooking courses, guided tours, and sightseeing tours by bus, tickets for entry to sightseeing locations, and other services.
1.2 ROSO GROUP LLC approaches users. The following applies for these General Terms and Conditions The “user” denotes a natural person unless this person has been explicitly registered with ROSO GROUP LLC as a legal entity. The omissions and actions that occur during the registration of a legal entity are allocated to a natural individual unless they are carried out within the framework of their power of attorney for the legal entity. The “user” subsequently also includes the users referred by distribution partners or sub-agent.
The General Terms and Conditions are applicable to any use of the ROSO GROUP LLC Website, such as via the internet and apps.
Registration
3.1 The use of ROSO GROUP LLC’s Website’s offer can generally be done anonymously.
3.2 Certain types of use of ROSO GROUP LLC Website would require registration. During registration, the user sends an electronic form and agrees to the General Terms and Conditions. The registration with ROSO GROUP LLC is only concluded once the confirmation is sent to the e-mail address specified by the user. The user has to keep the password he/she sets a secret and take suitable precautions to prevent third parties from becoming aware of it.
4.1 Once the user has entered his/her desired service on the ROSO GROUP LLC Website (e.g. travel destination, start time, type of tour, price options, and a number of participants), ROSO GROUP LLC shall show the user the information about the services (“service information”). Based on this information, the user can, wherever applicable, after checking availability, make a contractual offer, by placing an offer. This happens, following the selection and transfer to the shopping basket and by clicking on the button “confirm and book”.
4.2 ROSO GROUP LLC shall notify the user of the conditions of transport and business for their contractual relationship with the user and ROSO GROUP LLC services. They can be found easily in the respective tenders. The user is solely responsible for complying with and meeting these conditions. The ROSO GROUP LLC reserves the right to not allow the user to exclude an action, undertake it if they do not meet the conditions. In this case, the paid price would not be refunded.
4.4 ROSO GROUP LLC shall provide the user with a booking confirmation that is issued in the name of, and on behalf of, the ROSO GROUP LLC, as well as payment confirmation. The use of the ROSO GROUP LLC Website itself is essentially free of charge for the user. The costs for the technical access to the ROSO GROUP LLC Website (e.g. internet access) need to be borne by the user.
4.5 ROSO GROUP LLC shall forward the user any data for the use of the service according to the applicable conditions (like ticket data), once they have been received.
4.6 ROSO GROUP LLC assumes guarantee for the accuracy of forwarded data, or the performance of services.
5.1 ACSYNERGIST LTD collects money from the user. ACSYNERGIST LTD can demand payment in the national currency of the user’s land and the foreign currency claim can be converted easily based on the current exchange rate at the time the contract is concluded. ACSYNERGIST LTD can charge the user a suitable conversion charge for this.
5.2 The user has to enter correct payment information and update the details immediately in the case of changes. ACSYNERGIST LTD can reject the payment method specified by the user. The user will be notified of the payment methods permitted for the respective service at the time of the order process.
5.3 Upon the authorization of the payment, the user would be consenting to his/her payment information being used for the collection of payments by the creditor. ACSYNERGIST LTD reserves the right to make the use of the payment function of ACSYNERGIST LTD dependent on a check of the credit rating of the user.
6.1 All prices on ROSO GROUP LLC are quoted per person and include VAT and all other taxes.
6.2 These prices specified by Rosotrael would be subjected to special conditions, for example with regards to the refunding and cancellation of payments made. Before making the booking, please check precisely if the respective service agreement is subject to separate conditions.
7.1 ROSO GROUP LLC would like the user to pay the lowest possible price for their respective services. If the users find the offer they have booked via ROSO GROUP LLC with the same conditions (number of people, town/city, availability) and at a lower price online, ROSO GROUP LLC would pay the user, on a voluntary basis, based on the lower price found on the internet and the difference between the price paid.
7.2 All special offers and promotional campaigns would be marked as such.
8.1 The user shall keep the registration data like the user login and password a secret and not allow third parties to access the ROSO GROUP LLC Portal using his/her registration data. The user shall be accountable for all forms of use of his/her user account on ROSO GROUP LLC Portal.
8.2 The user shall exempt ROSO GROUP LLC from third-party claims based on his/her use of the ROSO GROUP LLC Website unless they are the fault of ROSO GROUP LLC.
9.1 There is no claim for availability, technical support, or quality of service features, for the ROSO GROUP LLC Website. ROSO GROUP LLC can reduce, redesign or suspend their online portal ROSO GROUP LLC at any time, at its discretion.
9.2 Provided ROSO GROUP LLC has an obligation to the user, ROSO GROUP LLC also provides a guarantee of conducting the whole itinerary as described.
10.1 ROSO GROUP LLC is liable for the realisation agreements with users that are related to the booking request.
10.2 The financial liability of ROSO GROUP LLC is limited to the sum of the third party liability insurance number.
Users are free to cancel their registration on ROSO GROUP LLC Portal at any time by blocking their user account. ROSO GROUP LLC is permitted to cancel a registration unilaterally with one week’s notice. Claims which have arisen before this action remain unaffected. The right for the cancellation however remains unaffected.
12.1 Users have the opportunity to have personal influence on the content of ROSO GROUP LLC Website by writing different travel reports in the form of evaluations, or by uploading pictures (“user content”). Users are fully responsible for the user content that they provide. They ensure that the content is correct and guarantee that the content does not contain any illegal or misleading statements or details. Furthermore, the users provide a guarantee that the content does not violate any sort of third-party rights. Under no circumstance and in no way does ROSO GROUP LLC make user content its own and just provides a Website.
12.2 ROSO GROUP LLC can use the user content in various ways. This includes displaying it on the website, reformatting and editing it well for more clarity or better grammar, incorporation it into adverts or other work.
12.3 ROSO GROUP LLC can report or remove user content where necessary and at their own discretion. For example, ROSO GROUP LLC can remove user content if it violates the ROSO GROUP LLC principles for content, in the opinion of ROSO GROUP LLC. ROSO GROUP LLC is not obliged to store copies of user content or provide copies thereof. ROSO GROUP LLC does not guarantee the confidentiality of user content.
12.4 ROSO GROUP LLC and its distribution partners or sub-agents can display adverts and other information together or next to the user content on the website and other media. Users cannot claim remuneration for these adverts and are subject to changes regarding the scope and type of these advertising measures. The user need not be notified of this.
12.5 The users shall fully indemnify ROSO GROUP LLC and its distribution partner or sub-agents from all third-party claims (incl. suitable costs for legal prosecution and defense) at first request, which these third parties assert against ROSO GROUP LLC concerning the user content provided by the user. This also applies if the contested content can no longer be accessed on ROSO GROUP LLC Website. This does not apply if ROSO GROUP LLC is responsible for the legal violation. In the event of recourse by third parties, users have to immediately, truthfully, and completely provide ROSO GROUP LLC with all the information necessary to verify the claims and defend them.
ROSO GROUP LLC collects and uses personal data of users to the extent that is necessary for the creation, design of content, or modification of the contractual conditions for ROSO GROUP LLC between the user and ROSO GROUP LLC.
14.1 ROSO GROUP LLC reserves the right to change the General Terms and Conditions mentioned without stating the reasons at any time. ROSO GROUP LLC will only make changes that might affect the user, which the user must agree to while considering mutual interests. This concerns the cases where the equivalence principle has been disturbed and the loopholes and changes in legislation have been made. The amended conditions are sent to the users via email at the latest two weeks before they become effective. If a user doesn’t reject the validity of the new General Terms and Conditions within two weeks of the receipt of the e-mail, the amended General Terms and Conditions are considered to have been accepted. ROSO GROUP LLC will notify the user via e-mail containing the amended conditions, of the importance of this two-week deadline.
14.2 The Terms and Conditions can be amended easily without notice at any time for future intermediation of contracts with the Supplier. The respective conditions are valid for each individual and contract conclusion shall apply.
III. General Terms and Conditions relating to tours and other tourist services
Part III of the General Terms and Conditions apply to all contracts that are concluded between the ROSO GROUP LLC and the users via the ROSO GROUP LLC Website.
The details transferred via the ROSO GROUP LLC Website must be truthful. ROSO GROUP LLC reserves the right to withdraw from the contract or to exclude users from being a part of the service and to demand compensation amounting to the cancellation costs based on Section 11 of part III of the General Terms and Conditions that are related to the tours and other tourist services if any defective details are provided by the user.
You are solely responsible for arriving on time at the notified meeting point. If you are travelling to an activity from abroad, you are responsible for having the necessary travel documents such as passport, etc., and for observing the health regulations, etc.
If ROSO GROUP LLC includes, in addition to the General Terms and Conditions relating to the ours and other tourist services of Part III further participation or transport or other terms in a contract with you, you shall be deemed responsible for observing these additional terms. ROSO GROUP LLC has the right to exclude the participants from an activity if they do not meet all these conditions.
The contract between the user you have referred to or the user, and ROSO GROUP LLC comes into effect upon the acceptance of your binding request by ROSO GROUP LLC. When you book a tour or another activity, you make the ROSO GROUP LLC a binding offer and the contract comes into binding effect. You, or the user referred by you, would receive a notification of this by email.
The agreed total price for the service that has been provided would be due upon the conclusion of the contract.
If the user you have referred to, or you, have not paid for the booked service according to the agreed due date of payment, although the ROSO GROUP LLC is prepared and able, to perform the contractual service and there is no contractual or legal right of retention for you or the user you have provided, the ROSO GROUP LLC is permitted to withdraw from the contract and charge the user you have referred or you, for the withdrawal costs as per point 11.
In the interest of quick processing, it is recommended to exclusively make use of the forms provided by ROSO GROUP LLC.
9.1 If you cancel or reject the activity, the cancellation conditions stated in the product description and on your voucher would be applicable. ROSO GROUP LLC advises the user to carefully read the information in the product description.
9.2 If there are no deviating cancellation conditions in the product description, the cancellation will be processed under following conditions:
Refund is applicable:
Refund is not applicable:
2. Premium Cancellation – extra cost
Premium cancellation covers the condition of basic cancellation plus extended possibility of cancellation within full refund in emergency situations. In terms of cancellation the extra cost for premium cancellation is non-refundable. The extra cost will be refunded only if the tour is cancelled from the ROSO GROUP LLC initiative.
Refund is applicable:
or
Refund is not applicable:
The exact time of the refund would solely depend on the user’s credit card agreement. The refund by bank transfer would be done within seven bank working days.
ROSO GROUP LLC is free to cancel the activity on the agreed date without observing any notice period, if official measures, weather conditions, strikes, or other unavoidable or unforeseeable external conditions that makes the execution of the activity not possible, make it considerably more difficult or endanger it. In such a case the paid price would be refunded.
Furthermore, ROSO GROUP LLC reserves all the right to make non-essential changes to the program, if it is required due to unavoidable or unforeseeable conditions.
Deviating conditions or further conditions can be found in the respective tenders.
For calculations of deadlines and the time, the local time zone should be authoritative – time zone of activity.
The Terms and Conditions of the ROSO GROUP LLC of other tourist services and tours of Part III can be amended anytime without any notice for future bookings. The respective conditions valid for each individual booking would be applicable. The user should not have any claim for future bookings based on the existing conditions.
16. Governing Law
To the extent permitted by mandatory local (consumer) law of the country in which you reside, these GYG GTC and our services will be governed by Cyprus law.
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